Frequently Asked Questions

Our baby mobiles are handcrafted using quality felt and soft polyester fibre filling. We carefully select materials that create beautiful, lightweight keepsakes made to be treasured.

Our mobiles and nursery decorations are decorative items, not toys. They should be hung securely and kept completely out of a baby's reach. Adult supervision is recommended around any item with small parts.

Yes. We can create matching or complementary mobiles, clothing, gift sets and keepsakes for twins or siblings.

Complete the Custom Order form on the website or send us a WhatsApp message with your theme, colours, wording and ideas. We will then prepare a personalised quote.

You share your ideas, we send a personalised quote, and you can approve it or request refinements. A digital mock-up is then prepared for approval. Once the design is approved and payment is received, production begins.

Yes. Our products are fully customisable. You can choose colours, animals, characters, wording and details to suit your nursery or occasion.

Yes. Names, birth details and special wording can be added to many of our mobiles, clothing items, announcement boxes and keepsakes.

Yes. Many of our baby grows, children's T-shirts, keepsake boxes, announcement gifts, birth-detail bunnies and other items can be personalised.

We currently accept EFT, which is electronic bank transfer.

Full payment is required before production begins because every item is made specifically for you. A digital mock-up is sent for approval first.

Please allow approximately 3–4 weeks for production, depending on the complexity of your order and our current workload. Delivery time is additional.

Rush orders may be possible depending on our workload. A small additional fee may apply. Please contact us before ordering so we can confirm availability.

Yes. We deliver nationwide across South Africa.

We can arrange standard courier delivery or PUDO, depending on your location and preference.

Yes. PUDO Locker-to-Locker delivery is available where suitable.

Yes. Collection can be arranged from Gillitts, near Hillcrest in KwaZulu-Natal.

Delivery costs vary according to your location and preferred delivery method. The exact amount will be shown clearly in your quote.

Yes. We can send a gift directly to the recipient and include a personalised message.

Yes. Gift wrapping is available for a small additional fee.

Yes. We create personalised pregnancy announcement and grandparent announcement boxes, with the contents tailored to your chosen theme.

Yes. We can discuss matching or complementary pieces to coordinate with your nursery theme.

Yes. We can create personalised gift sets using suitable items from our range, subject to availability.

Yes. A digital mock-up is always sent for your approval before production begins.

Yes. You can request reasonable changes before approving the final design. Production only starts once you are happy with the mock-up.

Please contact us within 48 hours of delivery and send clear photographs of the parcel, packaging and damaged item so we can assist as quickly as possible.

Because our products are personalised and handmade specifically for each customer, completed custom orders cannot be returned or refunded after an approved mock-up. If there is a problem with your order, we will always work with you to find a fair solution.